SAP application management and support
After go-live, systems need people who understand both the configuration and the business. We run SAP application management across functional and technical areas, from a single module to the whole landscape.
What support covers
- Incident analysis and resolution across finance, logistics, manufacturing, HR and technical areas
- Small enhancements and configuration changes through your change process
- Period-end and year-end support for logistics postings
- Hypercare after a go-live, migration or upgrade
- Root-cause analysis of recurring incidents, not just closing tickets
- Documentation of configuration and processes that only exist in someone's head
Technical areas covered
Support is not only functional. These are the technical components we monitor and fix most often.
Interfaces
- IDoc, ALE and EDI
- BAPI and RFC
- SAP PI/PO
- SAP Integration Suite (CPI)
- SOAP, REST, OData and JSON services
- SAP Java Connector
Development
- ABAP and enhancements
- Web Dynpro and WebClient UI
- Interactive Adobe Forms
- SAP Fiori and SAPUI5
Data and platform
- SAP Data Services (BODS)
- SLT replication
- BW extractors and DTPs
- SAP NetWeaver and Basis
- Background jobs and batch
How we set it up
Support works best with a clear agreement on scope, response expectations and how work gets prioritised. We agree those with you up front and work inside your ticketing and change-management process rather than introducing our own.
Explore the SAP practice
S/4HANA and ERP transformation
Platform, AI and data
Finance and revenue
Supply chain, manufacturing and assets
People, spend and customers
Run, secure and support
- SAP Basis, HANA and cloud operations
- SAP security and GRC
- Solution Manager, Cloud ALM and testing
- Application management and support
- Technology consulting
Plan the next step with us
Share what you're working on. We'll tell you how we'd approach it and who would do the work.