SAP Customer Experience and CRM
Sales, service and commerce are where customers meet your business. We implement SAP's customer experience applications and connect them to the order, pricing and inventory data in S/4HANA.
Customer experience services
- Sales
- Accounts, leads, opportunities, quotes, territory management and forecasting in SAP Sales Cloud, integrated with S/4HANA pricing and orders.
- Service
- Case management, service tickets, entitlements and field service in SAP Service Cloud and S/4HANA Service.
- Commerce
- B2B and B2C storefronts on SAP Commerce Cloud with composable storefront, catalogue and order integration.
- Configure, price, quote
- Product configuration and pricing rules for complex products, consistent with variant configuration in S/4HANA.
- Customer data and marketing
- Customer data platform, consent management and personalised campaigns with SAP Emarsys.
- CRM transition
- Support for SAP CRM 7.0, which follows the 2027 and 2030 Business Suite dates, and migration to cloud CX or S/4HANA Service.
Explore the SAP practice
S/4HANA and ERP transformation
Platform, AI and data
Finance and revenue
Supply chain, manufacturing and assets
People, spend and customers
- SAP SuccessFactors and HCM
- SAP Ariba, Fieldglass and Concur
- SAP Customer Experience and CRM
Plan the next step with us
Share what you're working on. We'll tell you how we'd approach it and who would do the work.